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questions for products
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Can I specify a date I would like my order shipped?
Yes, we understand that most orders made in our online store are for a particularoccasion or gifting, so we have an option for ‘Desired Arrival Date’ on all of ourproduct pages. There is also a ‘Special Instructions’ area at checkout where you canalso leave us any notes. We will ship your order as close to your desired arrival dateas possible.
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Are your marshmallows suitable for vegetarians and vegan?
No, we use both egg white and animal protein gelatine so not suitable for vegetarians or vegans.
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What days do you dispatch?
Our product is perishable and can start drying out if out of cold storage for too long, therefore we only offer Express shipping so that you can receive your order within the week that it is shipped. We ship on Mondays and Tuesdays to ensure you receive your order by Friday and the only way to do this is to use Express shipping. The Express shipping doesn’t mean it gets dispatched right away, but more that once it’s dispatched it won’t be in transit for too long.
